What are the specific requirements for damage-free delivery?

Reduce the number of damaged packages during delivery and increase customer satisfaction. Avoid unpleasant surprises by taking into account the package requirements that carriers set for efficient transport. Use the specific requirements below for a damage-free delivery.

  1. Ensure good inner and outer packaging (undamaged)
  2. No wet or leaking boxes or packages with water damage
  3. Make sure your packages are stackable
  4. No bundled packages
  5. No heavy items in weak packaging
  6. Make sure your package is suitable for machine processing
  7. Make sure your packages can withstand a diagonal drop test from a height of at least 80 cm and a pressure resistance of 100 kg 
  8. Make sure that the packaging cannot be experienced as provocative
  9. Make your packages impossible to open without leaving traces
  10. Make sure your packages are weather resistant
  11. If necessary, use strapping materials to reinforce the packaging. 

Carriers often also set requirements for the content of the package. read here .

Any other questions?

Do you have any other questions about sending or receiving shipments? Check our Frequently Asked Questions. Or contact us directly. Our team of experts is happy to help you! Feel free to send your question by e-mail to [email protected] or call 020 261 5748.