Wuunder Nederland B.V.
Examples of customer data we collect are names, information about your shipment, photos of shipments, locations, etc., addresses, e-mail addresses, telephone numbers, texts sent by mobile telephone, and messages sent via WhatsApp. Part of the information Wuunder collects consists of data that relates to an identifiable person (“Personal Data”).
Collection of Personal Data and the purpose of such collection
Wuunder collects and retains information about each shipment we handle so that we can deliver these shipments efficiently and in accordance with our customers’ expectations. Wuunder uses the data about our customers, their shipments, and their sender and/or recipient profile(s) to supply or improve the services we offer our customers, to inform our customers about additional services that may appeal to them, to promote our legitimate commercial interests (including by preparing trend analyses and market studies), to determine our prices, to establish credit, to invoice our customers, and to comply with government regulations that apply to us or to our subsidiaries. The Personal Data we collect is used exclusively for the purpose of supplying our services, and we do not retain the data longer than is permitted by statute or necessary for this purpose.
While we collect and use data about our customers, we may engage subcontractors to process that data for the purposes stated in the previous paragraph. We may also ask our subsidiaries to process that information for those purposes on our behalf. These suppliers and/or subsidiaries must keep this information confidential and are not permitted to use it for any other purpose whatsoever. In addition, we may also, in proportion to the expansion of our activities, acquire or sell subsidiaries or business units. As part of these transactions, data regarding the customers of these subsidiaries or business units may be included in the commercial assets that are transferred. We continually check to ensure that the provisions of the applicable local laws and regulations are being complied with by external processors, such as suppliers and subcontractors, of the Personal Data we possess.
Honest and secure processing of your Personal Data
Transfer of Personal Data
In order to perform our services, your Personal Data may be sent to countries outside the European Economic Area where personal data laws are less comprehensive. The Personal Data that you enter on the freely accessible portions of our website can be consulted by persons outside the European Economic Area, in countries where personal data laws may be less comprehensive. Wuunder may be required to disclose your information to local or national governments, including foreign governments, in order to comply with applicable legislation or to expedite the delivery of your package to its destination.
Access and correction
Contact Wuunder via WeAre@wuunder.co if you would like to know what Personal Data Wuunder has collected about you. We will respond to your request within four weeks (but usually sooner). If we cannot release your Personal Data, we will always provide you a reason for our refusal. Please notify us of any incorrect information so that we always have correct, complete, and up-to-date Personal Data. We will then correct any incorrect or outdated information. You can cancel your account by sending an e-mail to WeAre@wuunder.co. Once your account is cancelled, Wuunder will delete all your personal information.
Wuunder app and website(s)
Collection of Personal Data on the Wuunder app and website(s)
Users can visit most of the parts of this app and/or website without disclosing their identity or any information about themselves. Some of our interactive services, however, require users to identify themselves. Wuunder may ask users to provide Personal Data via this app and/or website. This information may be shared with our subsidiaries.
Active collection of Personal Data and the purpose of such collection
During the use of the app and/or the visit to the website, Wuunder actively collects information about users by asking specific questions and offers them the option of communicating with us directly via e-mail/chat. Some of the data you enter on the website could be Personal Data. You may be asked to provide Personal Data in order to access certain parts of this website and to be able to use certain functions (such as e-mail warnings or newsletters). Each time you are asked for information, we explain what information is required and for what purpose.v
Passive collection of Personal Data and the purpose of such collection
When you navigate a website, certain information may be passively collected (i.e., without you actively providing this information) via various technological tools such as Internet Protocol (IP) addresses, cookies (see the following section), metatags, and navigation data. The Wuunder app and website use HTTPS, a protocol that is layered on top of the Internet Protocol, to ensure that your data is always kept in a secure environment. Finally, the app and website use Internet Protocol (IP) addresses. An IP address is a number that is allocated to your computer by your Internet Service Provider in order to allow you to access the Internet. We use your IP address to investigate problems with our server, to collect statistical information, to determine the fastest connection between your computer and our site, and to manage and improve our site.
Wuunder takes all reasonable security measures to protect the Personal Data that is collected via the Wuunder app and/or website against loss, misuse, unauthorised access, disclosure, alteration, or destruction. Be aware that no Internet connection is 100% secure or failure-proof. In particular, e-mails that are sent to or from this app and/or website cannot be secured. You must therefore exercise due care when determining what information you share by e-mail. If you also use passwords, ID numbers, or other access modalities on this app and/or website, you yourself are responsible for their security.
Links to other websites
All of our work is subject to the laws of the Netherlands. Disputes may only be submitted for adjudication to the competent section of the Limburg District Court. These general terms and conditions have been prepared in various languages. In the event of any dispute regarding the substance and/or interpretation of same, the Dutch text and its interpretation under Dutch law shall prevail at all times.
Most recently amended on 22 June 2016 and filed with the Chamber of Commerce under number 65054253.
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