Benefit from our numerous and convenient extra services
Sending orders is a time consuming process. Not only the preparation of the shipment, but also monitoring and managing the transport to the final destination is a complex task. Besides our standard services by which we help you connect systems, the bookingand from carriers, simplifying your warehouse process and proactively tracking all your shipments, we can go even further for you. By using our extra services, we can take over all fulfillment activities for you and answer transport questions from your customers. We can also check your transport invoices and request a refund in case of deviations.
What can we do for you?
we coordinate all your fulfillment activities
When you, as a shipper, store your stock in a warehouse, physical work often starts as soon as an order arrives. With this extra service we take on the complete coordination and communication within your warehouse and fulfillment activities. We become a helpful contact for your warehouse and support you in reducing the number of manual operations by outsourcing the picking, packing and printing of shipping labels to one of our partners. We can support you permanently, only during peak periods or manage just a part of your stock: everything is possible.
we answer all your customers' questions on transport
However, once your shipment has been handed over to the driver, this does not immediately mean that the shipment has been fully processed. Your customer service department is often busy with customers who have all kinds of questions about their shipments. In fact, 70% of all customer questions that need to be answered are "where's my shipment?" en and "how can I return the shipment?". So, you could save a lot of time and work by outsourcing this task to us. Activate our customer service, simply transfer your phone and we answer all transport-related questions from your customers. Upon request, we record with your company's name and deal with the question completely, so you really do not have to do anything anymore.
we proactively track all your shipments to the final destination
Accurately tracking every shipment is a complex and time-consuming process. Save precious time, money and avoid unnecessary frustration and let us track all your shipments to the final destination. Within this service, we keep a close eye on every shipment from collection to delivery and take immediate action if problems appear by contacting the carrier, your company or the recipient, without you having to give instructions. Whether there are issues like uncollected shipment, a delay, a lost shipment or an address incorrectly entered by the recipient, we handle all these for you.
we do everything we can to get your money back
Unfortunately, it sometimes happens that your shipment is damaged, lost or stolen by the carrier during transport. The recovery, submission and handling of claims is quite a job with often many additional frustrations. With this service we take this entire process out of your hands. From making the claim treatable, collecting data from the recipient, filling in all forms to drawing up an official invoice.
we check every invoice for errors
When you use different carriers, this naturally means more invoices. Within this service, we help you increase control and insight into your invoices and ensure that you never pay too much for your shipments. When you work with our transport contracts, we will of course check each shipment per invoice for inaccuracies such as a previously charged shipment or a wrongly issued rate. Should a shipment be incorrectly invoiced for any reason, we will immediately request a refund from the carrier.