your order damaged
or missing?
Read below what we can do for you
How annoying that your order is missing or damaged during transport. We would like to jointly submit a claim for this to the carrier to have the damage or loss incurred compensated. Some data is needed for that. Read below what you need to submit a claim.
Claims for orders that are longer than 7 days missing or delivered damaged, will no longer be handled by the carriers.
My order has been damaged
Below you will find a summary of the information that the carrier needs to process a claim. Please have this information ready before filling out the form.
- Shipment number
- Six photos of the damage:
1. Outside of the package
2. The opened package with all inner packing
visible
3. All inner packing
4. Photo of the damaged item
5. Detail photo of the damage
6. Photo of the shipping label
Do you have everything? Send this information to [email protected]
My order is missing
When your order is missing, we need the following information. Click on the logo of the carrier below to download the correct declaration form and make sure that you also have the other information at hand.
- Shipment number
- Statement in which you confirm that you have not received your order. You can download that statement below.
Do you have everything? Send this information to [email protected]
Download the correct receipt statement for missing shipments here
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