Carefree shipping
Wuunder coordinates and communicates
Get to know Wuunder's unique personal service: we proactively monitor your shipments. Within this service we closely monitor each shipment from collection to delivery. When something goes wrong somewhere in the shipping process, such as delays, an incorrectly entered address by the recipient or when a shipment has not been picked up, we will immediately contact the carrier to resolve this. The fact that this control tower service is normally only provided by carriers to very large companies such as Apple or Coca Cola, proves how special it is.
This service is included free of charge when you use Wuunder's advantageous transport contracts. Of course it is also possible to activate this service on your own transport contract.
SAVE TIME AND MAKE YOUR CUSTOMERS HAPPY
Sending orders is a time-consuming process. Not only preparing the shipment, but also monitoring the transport is an intensive job. The last thing you want, of course, is customers calling angrily because they still haven't received a shipment. And let's be honest: you too can probably spend your time better than calling the carriers, because you have a question about the status of a shipment.
We are here for everyone. All the time. Everywhere.
Shipper
Recipient
Carrier
Warehouse
Want to know if our control tower service is right for you? Let one of our experts advise you!
We help the shipper
Say goodbye to calling and emailing carriers to find out problems in transit. Once the shipping label has been printed, we take over completely from you. We closely monitor all your shipments and take proactive action during the entire transport. This not only saves you time and money, but also a lot of unnecessary frustration.
Below you will find a brief overview of services that we provide for the shipper.
- Delay: we intercept shipments that have been delayed and ask the carrier to take action.
- Problem: if we see that something has gone wrong during the delivery, we will immediately contact the carrier and/or the recipient to solve the problem.
- Get money back: if damage, loss or theft occurs during transport, we will submit a credit to the carrier.
- Reminder: we try to prevent returns by sending a reminder to the recipient if the shipment has not been picked up in a parcel shop after 3 days.
- Returns: we ensure that you can easily determine how a shipment will be returned, via a parcel shop or by collection at your customer's location.
We help the recipient
We prevent the recipient from calling and emailing you with questions about their shipments. On behalf of your company, we keep your customers fully informed about any potential issues with their orders and help them receive or return each shipment. This not only saves you time, but also increases the chance that customers will continue to order from you.
Below you will find a brief overview of services that we provide for the recipient.
- Inform: as soon as the shipping label has been printed, we will send the recipient a message by e-mail that the order process has started and the corresponding link to the track & trace.
- Pick up: when we see that the shipment has been picked up, we immediately change the track & trace status to 'on the way'.
- Delay: when we see that a shipment has been delayed, we immediately proactively communicate this to the recipient.
- Problem: when we see that something has gone wrong during the delivery, we immediately contact the carrier and the recipient to solve the problem. For example, if an incorrect address has been used or if the carrier cannot find the address.
- Reminder: when we see that the recipient has not yet collected the shipment in a parcel shop after 3 days, we send a reminder to collect the shipment.
- Returns: we help the recipient to return an order via a parcel shop or to arrange a collection.
We help the warehouse or your dropshipping location
When you use a warehouse or a dropshipping location as a shipper, we communicate directly to that location about the (dropshipment) shipments that need to be picked up. As a result, we ensure that the lines become a lot shorter and your employees in your warehouse or dropshipping location can work more efficiently.
Below you will find a brief overview of services that we provide for your warehouse or drop shipping location.
- Delay: we intercept shipments that have been delayed and ask the carrier to take action.
- Problem: if we see that something has gone wrong during the delivery, we will immediately contact the carrier and/or the recipient to solve the problem.
- Get money back: if damage, loss or theft occurs during transport, we will submit a credit to the carrier.
- Reminder: we try to prevent returns by sending a reminder to the recipient if the shipment has not been picked up in a parcel shop after 3 days.
- Returns: we ensure that you can easily determine how a shipment will be returned, via a parcel shop or by collection at your customer's location.
We help the carriers
We also take a lot of work off the hands of our affiliated carriers. We not only take over the communication towards both the sender and the recipient, but also only allow problems to escalate if this is really necessary. As a result, we help carriers save time through countless phone calls with the question "Where to deliver?" to take over.
Below you will find a brief overview of services that we provide for the carriers.
- Delay: when we notice a delay, we contact the carrier and ask for action to be taken.
- Problem: when we see that something has gone wrong during the delivery, we immediately contact the carrier to solve the problem.
- Credit: if damage, loss or theft occurs during transport, we will submit a credit to the carrier on behalf of the shipper.
- Reminder: we try to prevent returns for carriers by sending a reminder to the recipient if the shipment has not been picked up in a parcel shop after 3 days.
- Returns: when the carrier has collected a return from a parcel shop or the recipient's location, we closely monitor the collection and contact the carrier if any issues arise.
Track your shipments easily & conveniently
Increase control in the transport process and track your shipments the way you want. You can monitor all shipments via various carriers from MyWuunder, your own trusted webshop work environment or via the API.
