Send without worries

Carefree shipping

Wuunder coordinates and communicates

Get to know Wuunder's unique personal service: proactive tracking of shipments. Within this service we keep a close eye on every shipment from collection to delivery. When something goes wrong somewhere in the shipping process such as delays, an address incorrectly filled in by the recipient or when a shipment has not been collected, we will immediately contact the carrier to resolve this. That this Control Tower service is normally only provided by carriers to very large companies such as Apple or Coca Cola proves how special it is.

This service is available free of charge when you use Wuunder's advantageous transport contracts. Of course it is also possible to activate this service on your own transport contract.

Because why make things difficult when Wuunder can?

SAVE TIME AND CARE FOR HAPPY CUSTOMERS

Sending orders is a time consuming process. Not only preparing the shipment, but also monitoring the transport is an intensive job. The last thing you want, of course, is for customers to make an angry call because they still haven't received a shipment. And let's be honest: you probably can spend your time better than calling carriers because you have a question about the status of a shipment.

We are there for everyone. always. Everywhere.

We help the shipper

Say goodbye to calling and emailing carriers and possibly your warehouse to find out any issues during transit. Once the shipping label has been printed, we will take it over from you completely. We follow all your shipments closely and take proactive action during the entire transport. This not only saves you time and money, but also a lot of unnecessary frustrations.

Wuunder_shipper

Below you will find a brief overview of services that we take completely out of your hands for the sender.

  • Pick up: We check whether collections have been carried out correctly and approach carriers if this is not the case
  • Delay: We intercept shipments that have been delayed and ask the carrier to take action
  • Problem: When we see that something went wrong during delivery, we immediately contact the carrier and / or the recipient to solve the problem
  • Get money back: If damage, loss or theft occurs during transport, we submit a credit to the carrier
  • Reminder: We try to avoid returns by sending a reminder to the recipient if the shipment has not been picked up in a Parcelshop after 3 days
  • Returns: We ensure that you can easily determine how a shipment will be returned, via a Parcelshop or by collection at the location of your customer

We help the recipient

We prevent the recipient from calling and emailing your business with questions about their shipments. On behalf of your business, we keep your customers fully informed about possible problems with their orders and help them to receive or return every shipment. This not only saves you time, but also increases the chance that customers will continue shopping with you.
Wuunder_Receiver2

Below you will find a brief overview of services that we take care of for the recipient.

  • To inform: As soon as the shipping label has been printed, we will send the recipient an e-mail that the order process has started and the corresponding link to the track-and-trace.
  • Pick up: When we see that the shipment has been collected, we immediately change the track-and-trace status to 'on the way'.
  • Delay: When we see that a shipment has been delayed, we communicate this directly to the recipient without having to contact the carrier or the sender.
  • Problem: When we see that something went wrong during delivery, we immediately contact the carrier and the recipient to solve the problem. For example, if an incorrect address has been used or if the carrier cannot find the address
  • Reminder: When we see that the recipient has not picked up the shipment in a Parcelshop after 3 days, we send a reminder to pick up the shipment after all
  • Returns: We help the recipient to return an order through a Parcelshop or to arrange a collection

We help the warehouse or your dropshipping location

When you as a shipper use a warehouse or a drop-shipping location, we communicate directly with the location about the (drop shipment) shipments that have to be picked up. This ensures that the lines are a lot shorter and that your employees in your warehouse or drop shipping location can work more efficiently.

Wuunder_Magazijn

Below you will find a brief overview of services that we take care of for your warehouse or drop shipping party.

  • Pick up: We check whether collections have been carried out correctly and approach carriers if this is not the case
  • Delay: We intercept shipments that have been delayed and ask the carrier to take action
  • Problem: When we see that something went wrong during delivery, we immediately contact the carrier and / or the recipient to solve the problem
  • Get money back: If damage, loss or theft occurs during transport, we submit a credit to the carrier
  • Reminder: We try to avoid returns by sending a reminder to the recipient if the shipment has not been picked up in a Parcelshop after 3 days
  • Returns: We ensure that you can easily determine how a shipment will be returned, via a Parcelshop or by collection at the location of your customer

We help the carriers

We also do a lot of work for transporters who do business with us. We not only take over the communication to both the sender and the receiver, but we also only let problems escalate if this is really necessary. By doing this, we help carriers save time by countless phone calls asking "where is the shipment going" to take over.
Wuunder_transporter

Below you will find a brief overview of services that we take care of for the carriers.

  • Pick up: If no collection has been carried out, we inform the carrier to still carry out the collection
  • Delay: When we detect a delay, we contact the carrier and ask to take action
  • Problem: When we see that something went wrong during delivery, we immediately contact the carrier to solve the problem
  • Credit: If damage, loss or theft occurs during transport, we submit a credit to the carrier on behalf of the shipper
  • Reminder: We try to prevent returns for carriers by sending a reminder to the recipient if the shipment has not been picked up in a Parcelshop after 3 days
  • Returns: When the carrier has collected a return from a Parcelshop or by a collection at the location of the recipient, we monitor or collection closely and contact the carrier as soon as problems arise.
Track shipments

Track your shipments with the greatest of ease

Increase control in the transport process and track your shipments the way you want. You monitor all shipments via different carriers from MyWuunder, your own trusted webshop work environment, the API or via your mobile. The possibilities are endless.

Activate your account within minutes and start sending smarter immediately.