Privacy Policy

Wuunder Nederland BV

This privacy statement describes the working method of Wuunder Nederland BV (hereinafter: Wuunder) with regard to the collection, use, disclosure and storage of personal data (as described below) that you provide to us directly, via our platform. Therefore, please read this Privacy and Cookie Statement carefully before using our platform or entering personal information on our platform.

The current platform is managed by Wuunder Holding BV, located in Weert, also on behalf of the entities of the group and is subject to Dutch law. Wuunder Holding BV, like its group members, can be reached by e-mail: [email protected] or telephone: +31 20 261 57 48.

The following data is collected:
  1. Customer data we collect includes names, information about your shipment, photos of shipments, locations and otherwise, addresses, email addresses, phone numbers, text messaging and whats app.
  2. Business partner information we collect includes names, addresses, phone numbers, email addresses, SMS traffic and whats app and locations.
  3. Information we collect from visitors to websites and social media channels is names, email addresses and telephone numbers. Information about job applicants for employee or hiring as a specialist or consultant that we collect includes names, email addresses, telephone numbers and the information provided in a curriculum vitae. The data collected by Wuunder partly consists of data relating to an identifiable person ("Personal Data").

Wuunder collects, stores, uses or otherwise processes relevant data about every shipment that we handle, so that we can deliver these shipments in an efficient manner and in accordance with the customer's expectations. Wuunder uses the information about its customers, their shipments and their shipping and / or receiving profile to provide or improve the services we offer to our customers, to inform our customers about potentially interesting additional services, to pursue our legitimate business interests (including making trend analysis and market studies), setting prices, determining credit, invoicing and complying with government regulations that apply to us or our affiliates.

The personal data we collect is only processed in accordance with the foregoing purposes and enables Wuunder to provide its services and we do not store this data for longer than is legally permitted and / or necessary for this purpose. If no legal deadline applies, personal data will be destroyed as soon as it has no legitimate purpose.

Purposes and bases of personal data 

For the following purposes, personal data is used on the Wuunder platform (browser, plug-in, extension and MyWuunder), Wuunder websites, Wuunder social media channels (Facebook, Linkedin, Twitter, Instagram, Mailchimp) and in (online) campaigns via including Google.

  1. For the execution of the services offered and therefore the agreement: the efficient, easy and personal sending and receiving of documents, packages and pallets.
  2. The ability to track every shipment by the sender, receiver and customer service department of Wuunder in order to recognize any issues at an early stage and to be able to take timely action, so that the sender and receiver are completely unburdened (without having to worry about it).
  3. Give sender and receiver the opportunity to easily communicate via the platform about the shipment, with each other, with Wuunder's customer service department and with the transport parties.
  4. For updates on the (current) developments of Wuunder, the logistics market and its partners, so that senders and recipients can make better use of our services.
  5. This includes, but is not limited to, Wuunder's legitimate interest in the context of analysis purposes to further improve our service to sender and receiver and to tailor products even better to the wishes of our customers.
  6. For, among other things, but not exclusively, Wuunder's legitimate interest in the acquisition of new customers and the (re) activation of existing customers.
  7. For, but not limited to, Wuunder's legitimate interest in recruiting, collaborating and communicating with business partners (carriers, couriers and drop-off points).
  8. For, among other things, but not exclusively, recruitment of employees and hiring of consultants and specialists.

The above data processing may also be justified if the data subject has given permission for this data processing. This consent can be withdrawn at any time. However, this will not affect the lawfulness of personal data processed prior to withdrawal. Wuunder ensures at all times that every data processing meets a legitimate purpose. In addition, Wuunder always takes into account the requirements of proportionality and subsidiarity in its processing of Personal Data.

Third parties

While we collect and use data about our customers, we may use subcontractors to process that data for the purposes mentioned in the previous paragraph. For example, we work with partners in the field of IT services and logistics (including transport companies such as PostNL and DHL). However, Wuunder only passes on your data if this is permitted under European data protection legislation. In addition, we may ask our subsidiaries to process the data on our behalf for those purposes. These suppliers and/or subsidiaries must keep this information confidential and may not use the information for any other purpose. In addition, as we expand our business, we may buy or sell subsidiaries or business units. As part of these transactions, data from the customers of the subsidiaries or business units may be part of the transferred assets. We continually monitor compliance with the provisions of applicable local laws and regulations by third party processors, such as suppliers and subcontractors, of Personal Data held by us.

Wuunder works with external transport companies for the delivery of shipments. These carriers only receive the necessary data to process the shipment and deliver the package to you. For more information about the use of your data by the carrier, you can consult the privacy statement on the website of the relevant carrier. The logistics partner is involved in the delivery to you as an independently responsible party. However, in order to offer customers an optimal service, Wuunder follows every order on behalf of the sender and we forward the most important e-mails from the carrier about the delivery of your package to you. 

Fair and secure processing of your Personal Data

When processing personal data, Wuunder adheres to the rules prescribed by privacy legislation. This means that we only collect and process personal data if there is a basis and purpose for this. Only the personal data that is necessary is collected and the personal data is then only processed for that specific purpose. We keep an eye on the nature of the personal data and adjust an appropriate technical and organizational level of security accordingly. You can therefore assume that we handle personal data carefully, securely and confidentially.

Transfer of personal data

In order to be able to perform our services, we store data within the European Economic Area (“EEA”). However, it may happen that certain information we collect is transferred to or stored at a destination outside the EEA, for example because one of our third-party service providers is located there. When this occurs, we ensure that it is done in a safe and lawful manner.

Access and correction

By law, every user of our services has the following rights:

  • right to information about the processing operations;
  • right to inspect his data;
  • right to correction of the data if it is not correct;
  • right to erasure of the data and 'the right to be forgotten'
  • right to restriction of data processing
  • right to object to data processing
  • right to transfer his data (data portability)
  • right not to be subject to automated decision-making.

To guarantee your rights as well as possible, it is possible to contact Wuunder via [email protected] to know what data Wuunder has collected about you. We will answer your request within 4 weeks (but usually faster). If we are unable to provide you with access to your Personal Data, we will always provide the reasons for this refusal. Wuunder may also reject a request if the request is excessive or illegal. In order to have correct, up-to-date and complete data, we ask you to report any incorrect data to us. We then adjust the incorrect or outdated data.

You can close your account by sending an email to [email protected].

When your account is closed, Wuunder will delete all your data.


Wuunder's services make it necessary for our employees to have access to your personal data. In order to guarantee the protection of your personal data here too, all our employees have signed a confidentiality agreement. With this we impose on our employees that they keep your personal data absolutely confidential and that they handle the data you entrust to us with care. It is important to know that only authorized personnel may process your data.

Wuunder multi-device platform

The following sections describe how we protect the Personal Data on the Wuunder platform (s).

Unless explicitly stated otherwise, we may use the information you provide to improve the content of our platform, to adapt the platform to your preferences, to provide information (at your request), for our marketing and research activities and for the purposes stated in this privacy statement. We may transfer your Personal Information where we are required to do so by applicable law, court order or governmental regulations.

Collection of data on the Wuunder platform

Users can visit most parts of this platform without revealing their identity or revealing any information about themselves. However, in order to use some of our interactive services, they will need to identify themselves. On this platform, Wuunder may ask users to provide Personal Data. This information may be shared with our subsidiaries.

Active data collection and purpose

While using or visiting our platform, Wuunder actively collects data about the visitors by asking specific questions and offering you the opportunity to communicate directly with us via email / chat. Some of the information you enter on the website may be Personal Information. For certain areas of this website, you may be asked to provide Personal Information in order to enjoy certain functions (such as email alerts or newsletters). Whenever data is requested, it will indicate what data is required and for
what purpose.

Passive data collection and purpose

When navigating a platform, certain data may be passively collected (ie without you actively communicating this data) through various technological tools such as Internet Protocol (IP) addresses, cookies (see next section), meta tags and navigation data.

The Wuunder platform uses HTTPS, a protocol that lies on top of the Internet Protocol, which ensures that your data is always in a secure environment. Ultimately, the platform uses Internet Protocol (IP) addresses. An IP address is a number assigned to your computer by your Internet Service Provider to allow you access to the Internet. We use your IP address to investigate problems with our server, to collect statistical data, to determine the fastest connection between your computer and our platform and to manage and improve the platform.


Cookies are small text files that are sent from a platform to the user's browser and stored on your device (telephone, computer, laptop or tablet). Cookies make platform use easier because they store and manage status, usage, preferences and other useful data about the user. The first time you visit our website or platform, we ask for your permission to use cookies. However, users can adjust this setting if they wish to refuse cookies or be notified when cookies are being sent. When you use or visit this platform, Wuunder may store data on your computer. This in the form of a cookie. We use cookies to store information that can help us improve the content of our website and / or adapt it to your preferences. Wuunder also uses cookies to collect statistical data about the use of The cookie can only be obtained via

Which cookies?

We ask your permission for the use of cookies the first time. However, if you prefer not to accept cookies or want to be notified when a cookie is used, you can adjust the settings of your web browser with your preferences. If you are unsure how to adjust your browser settings, please consult the documentation provided by your browser vendor. However, be aware that if you or your website manager has disabled cookies, the website will not function optimally.

Permanent cookies
When you visit our website again, Wuunder recognizes you by means of permanent cookies. Our website can therefore be specially adjusted to your preferences. If you have given permission to place cookies, we can remember this by means of a cookie. This means you do not have to repeat your preferences every time, which saves you time and allows you to use our website more pleasantly. You can delete permanent cookies via the settings of your browser.

Session cookies
Session cookies allow us to see which parts of the website you have viewed during your visit. This allows us to adapt our service as much as possible to the surfing behavior of our visitors. Session cookies are automatically deleted when you close your web browser.

tracking cookies
With your permission we place tracking cookies on your equipment. These cookies can be retrieved later when you visit a website from our network. This allows us to find out that you have visited other website (s) from our network in addition to our website. The tracking cookies can also be used by advertisers who are in the same network.

A profile is built up with tracking cookies. This profile is not linked to, for example, your name, address and e-mail address. It only serves to match advertisements to your profile so that they are as relevant to you as possible.

You can delete tracking cookies via the settings of your browser. Some tracking cookies are placed by third parties who, among other things, show you advertisements via our website. You can delete these cookies centrally, so that they are not returned to a third-party website.

Google analytics

We also rely on third party services (such as Google Analytics) to collect statistical data about the users of our platform. These use cookies to provide us with non-personally identifiable information about your visit to this platform (such as the number of visits, the location from which you visited the website and the number of pages you visited on this website). We use this data to improve the layout and content of our platform. Information collected by these third parties outside of - if applicable - is not subject to this privacy statement, but to the privacy statements of the relevant third party. More information about how Google processes your data is available at To opt out of Google Analytics in your browser, go to

Switching cookies on and off and deleting them

Cookies can send your personal information to a variety of companies. If you do not want this (anymore), you must delete the cookies from your computer, tablet or smartphone. Deleting cookies is not very difficult, but keep in mind that after cleaning websites you will have to log in again and your passwords may not be remembered. You may also need to reset pages.


Wuunder reserves the right to make changes to this Privacy and Cookie Statement. We therefore recommend that you regularly check whether anything has been adjusted. If you have any questions about this privacy statement, please contact [email protected] to contact us. This will be processed as soon as possible by the responsible person of Wuunder. If, despite our careful working method, you have a complaint that Wuunder has not handled properly, you have the option to file your complaint with the Dutch Data Protection Authority.

Last modified on July 15, 2020 and registered at the Chamber of Commerce under number 65054253.

Copyright © 2018-2021 · All Rights Reserved · Wuunder Nederland BV