Retains customers with a unique delivery process

Improve your customers’ experience and extend the contact until after payment and increase the pre-payment fun. You control all communication to the recipient: who, what, where and when! Keep your customers proactively informed and communicate the right message at the right time.

Full control
Be in full control of your after-sales communications: from choosing which emails to send to the design.

Save time
Prevent unnecessary questions for your customer service by keeping customers informed and automate your after-sales.

Increase customer satisfaction
Fantastic after-sales is the best way to increase your customer satisfaction and keep customers coming back more often!

Give your customer great insight into tracking their order

Strengthen the bond with your customer and provide them with a unique track-and-trace experience. Reduce phone calls, by clearly communicating to the recipient and proactively informing them of the status of their order. While booking, use the recipient’s email address and we will automatically send a tracking message about the shipment’s arrival. This allows your customer to track the ordered item to its final destination very easily.  

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Personalize your delivery process

Have tracking emails sent on behalf of your company. With our mailer, you decide the name of the sender and the e-mail address from which the mails will be sent. You also choose which email address to set as the Reply-to. This way you can have customers who have questions mail directly to your customer service department. Or let us take over your customer service.

Track the shipment

Add your own automated emails to create your desired after-sales journey. For example, create emails that are sent based on certain “triggers,” such as when a package is delivered late. While you can’t do anything about it if your shipment is delivered late, it’s obviously super annoying for your customer and can create subconscious negative associations with your brand. With Wuunders mailer you turn this annoying moment into an opportunity to show your excellent service. For example by sending an apology mail with a discount code for the next order. That’s how you turn a frown upside down!

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Say hello to translation machines

Grow global and surprise your customers with automated multilingual tracking emails. Should your customer speak a language we don’t have access to, we will automatically keep an English-language tracking.

*Applicable in Dutch, German, English and French.

Hello! Hello! Bonjour!

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Choose which emails to send

Carriers often send all kinds of track & trace mails by default. Not all of these are necessary and sometimes they raise more questions than anything else. This results in a lot of unnecessary work for your customer service department. With Wuunder, you choose which mails you do and don’t want to send. So you are completely in control of communication with your customers!