The following data are collected:

1. Customer information we collect includes names, details of your shipment, photos of shipments, locations and otherwise, addresses, email addresses, phone numbers, text messages and whats-app.
2. Business partner data we collect includes names, addresses, phone numbers, email addresses, text messages and whats-app and locations.
3. Data of visitors to websites and social media channels, which we collect are names, email addresses and phone numbers. Data from applicants for employee or for hire as specialists or consultants, which we collect are names, email addresses, phone numbers and the information provided in a curriculum vitae. Some of the data collected by Wuunder consists of data relating to an identifiable individual (“Personal Data”).

Wuunder collects, stores, uses or processes otherwise material data about each shipment we handle so that we can deliver those shipments efficiently and in accordance with customer expectations. Wuunder uses data about its customers, their shipments and their shipping and/or receiving profile to provide or improve the services we offer to our customers, to inform our customers of additional services that may be of interest, to pursue our legitimate business interests (including conducting trend analysis and market studies), to set prices, to establish credit, to bill, and to comply with government regulations applicable to us or our subsidiaries.

The personal data we collect are processed only in compliance with the foregoing purposes and enables Wuunder to provide its services and we do not retain this data longer than is legally permitted and/or necessary for this purpose. If no legal deadline applies, personal data will be destroyed as soon as this does not serve any legitimate purpose.

Purposes and bases personal data

For the following purposes, personal data is used on the Wuunder platform (browser, plug-in, extension and MyWuunder), Wuunder websites, Wuunder social media channels (Facebook, Linkedin, Twitter, Instagram, Mailchimp) and in (online) campaigns via Google, among others.

1. To carry out the service offered and thus the agreement: to send and receive documents, parcels and pallets efficiently, conveniently and personally.
2. Being able to track every shipment by sender, receiver and Wuunder’s customer service department in order to recognize any issues early and take timely action, completely relieving sender and receiver (not having to worry about it).
3. Allowing sender and receiver to easily communicate about the shipment through the platform, with each other, with Wuunder’s customer service department and with the transportation parties.
4. For updates on the (current) developments of Wuunder, the logistics market and its partners, enabling shippers and recipients to make better use of our services.
5. For, among other things, but not exclusively, Wuunder’s legitimate interest in the context of analysis purposes to further improve our service to sender and recipient and tailor products even better to the needs of our customers.
6. For, among other things, but not exclusively, Wuunder’s legitimate interest in the context of recruiting new customers and (re)activating existing customers.
7. For including, but not limited to, Wuunder’s legitimate interest in recruiting, collaborating and communicating with business partners (carriers, couriers and drop-off points).
8. For, among other things, but not exclusively, recruitment of employees and hiring of consultants and specialists.

The above data processing operations may also be justified if the data subject has given consent to this data processing. This consent may be withdrawn at any time. However, this will not affect the lawfulness of personal data processed prior to the revocation. Wuunder shall at all times ensure that any data processing complies with a legitimate purpose. Furthermore, Wuunder always includes the requirements of proportionality and subsidiarity in its processing of Personal Data.

Third Party

While we collect and use data about our customers, we may use subcontractors to process that data for the purposes mentioned in the previous paragraph. For example, we cooperate with partners in the areas of IT services and logistics (including transport companies such as PostNL and DHL). However, Wuunder only transfers your data if this is permitted under European data protection legislation. In addition, we may ask our subsidiaries to process the data, for those purposes, on our behalf. These suppliers and/or subsidiaries must keep this data confidential and may not use the data for any other purpose. In addition, as we expand our business, we may buy or sell subsidiaries or business units. As part of these transactions, data of the subsidiaries’ or business units’ customers may be part of the transferred business assets. We continuously monitor compliance with the provisions of applicable local laws and regulations by third-party processors, such as suppliers and subcontractors, of Personal Data in our possession.

For the delivery of shipments, Wuunder cooperates with external transport companies. These carriers receive only the necessary data to process the shipment and deliver the package to you. For more information on the carrier’s use of your data, please refer to the privacy statement on the website of the respective carrier. The logistics partner is involved in the delivery to you as an independently responsible party. However, in order to provide customers with optimal service, Wuunder tracks each order on behalf of the shipper and we forward the carrier’s most important emails about the delivery of your package to you.

Fair and secure processing of your Personal Data

When processing personal data, Wuunder adheres to the rules prescribed by privacy legislation. This means that we only collect and process personal data if there is a basis and purpose for doing so. Only the personal data that are necessary are collected and the personal data are then processed only for that specific purpose. In doing so, we keep the nature of the personal data in mind and adjust an appropriate technical and organizational level of security accordingly. You can therefore rest assured that we handle personal data carefully, securely and confidentially.

Transfer of personal data

In order to perform our services, we store data within the European Economic Area (“EEA”). However, some of the data we collect may be transferred to or stored at a destination outside the EEA, for example because one of our third party service providers is located there. When this occurs, we ensure that this is done in a secure and lawful manner.

Access and correction

From the law, every user of our services has the following rights:

• right to information about processing operations;
• right to access his data;
• right to correct the data if it is incorrect;
• right to erasure of data and ‘right to be forgotten’
• right to restriction of data processing
• right to object to data processing
• right to transfer his data (data portability)
• right not to be subject to automated decision-making.

To best safeguard your rights, it is possible to contact Wuunder at [email protected] to find out what data Wuunder has collected about you. We will respond to your request within 4 weeks (but usually sooner). If we cannot give you access to your Personal Data, we will always provide the reasons for this refusal. Wuunder may also refuse a request if the request is excessive or unlawful. In order to have correct, up-to-date and complete data, we ask you to notify us of any incorrect data. We will then adjust the incorrect or outdated data.

You can cancel your account by sending an e-mail to [email protected].

Once your account is deleted, Wuunder will delete all your data.

Secrecy

Wuunder’s service provision necessitates that our employees have access to your personal data. To ensure the protection of your personal data here as well, all our employees have signed a confidentiality declaration. With this we impose on our employees that they will keep your personal data absolutely confidential and that they will handle the data you entrust to us with care. It is also important to know that only authorized personnel may process your data.

Wuunder multi-device platform

The following sections describe how we protect Personal Data on the Wuunder platform(s).

Unless expressly stated otherwise, we may use the data you provide to improve the content of our platform, to customize the platform to your preferences, to provide data (at your request), for our marketing and research activities, and for the purposes stated in this privacy statement. We may disclose your Personal Data if we are required to do so by applicable laws, court orders or government regulations.

Collecting data on the Wuunder platform

Users can visit most parts of this platform without revealing their identity or disclosing information about themselves. However, in order to use some of our interactive services, they will have to identify themselves. On this platform, Wuunder may ask users to provide Personal Data. This data may potentially be shared with our subsidiaries.

Active data collection and purpose

While using or visiting our platform, Wuunder actively collects data about visitors by asking specific questions and allowing you to communicate directly with us via email/chat. Some of the data you enter on the website may be Personal Data. For certain areas of this website, you may be asked to enter Personal Data in order to enjoy certain features (such as email alerts or newsletters). Whenever data is requested, it will be indicated what data is required and for
what purpose.

Passive data collection and purpose

When you navigate a platform, certain data may be collected passively (i.e. without you actively transmitting this data) through various technological tools such as Internet Protocol (IP) addresses, cookies (see next section), meta tags and navigation data.

The Wuunder platform uses HTTPS, a protocol on top of the Internet Protocol, ensuring that your data is always in a secure environment. Finally, the platform uses Internet Protocol (IP) addresses. An IP address is a number assigned to your computer by your Internet Service Provider to allow you access to the Internet. We use your IP address to investigate problems with our server, to collect statistical data, to determine the fastest connection between your computer and our platform, and to administer and improve the platform.

Cookies

Cookies are small text files sent from a platform to the user’s browser and stored on your device (phone, computer, laptop or tablet). Cookies make platform use easier, as they store and manage status, usage, preferences and other useful data about the user. The first time you visit our website or platform, we ask your permission to use cookies. However, users can change this setting if they want to reject cookies or be warned when cookies are sent. When you use or visit this platform, Wuunder may store data on your computer. This under the form of a cookie. We use cookies to store data that can help us improve the content of our website and/or adapt it to your preferences. Wuunder also uses cookies to collect statistical data on the use of www.wearewuunder.com. The cookie can only be obtained from www.wearewuunder.com.

What cookies?

We will ask your permission to use cookies the first time anyway. Nevertheless, if you prefer not to accept cookies or want to be warned when a cookie is used, you can adjust the settings of your web browser with your preferences. If you are unsure how to adjust your browser settings, please refer to the documentation provided by your browser provider. Be aware, however, that if you or your website operator has disabled cookies, the website will not function optimally.

Permanent cookies
On a new visit to our website, Wuunder recognizes you using permanent cookies. Our website can therefore be set specifically to your preferences. If you have consented to the placement of cookies, we can remember this by means of a cookie. This saves you having to repeat your preferences over and over again, which saves you time and makes our website more pleasant to use. Permanent cookies can be deleted through your browser settings.

Session cookies
Session cookies allow us to see which parts of the website you have viewed during your visit. This enables us to adapt our service as much as possible to the surfing behavior of our visitors. Session cookies are automatically deleted as soon as you close your web browser.

Tracking cookies
With your permission, we place tracking cookies on your equipment. These cookies can be retrieved later when you visit a website from our network. This allows us to know that you have visited other website(s) from our network in addition to our website. The tracking cookies may also be used by advertisers in the same network.

Tracking cookies are used to build a profile. This profile is not linked to, for example, your name, address, and e-mail address. It serves only to tailor advertisements to your profile so that they are as relevant to you as possible.

Tracking cookies can be deleted through your browser settings. Some tracking cookies are set by third parties who, among other things, display advertisements to you through our website. You can delete these cookies centrally so that they are not placed back at a third-party website.

Google analytics

We also use third-party services (such as Google Analytics) to collect statistical data about the users of our platform. These use cookies to provide us with non-personally identifiable data about your visit to this platform (such as the number of visits, the location from which you visited the website, and the number of pages you visited on this website). We use this data to improve the layout and content of our platform. Data collected by these third parties outside www.wearewuunder.com – if applicable – is not subject to this privacy statement, but to the privacy statements of the relevant third party. More information about how Google processes your data is available at http://www.google.com/intl/nl/policies/privacy/. To opt out of Google Analytics in your browser, visit http://tools.google.com/dlpage/gaoptout.

Enabling, disabling and deleting cookies

Cookies can send your personal information to all kinds of companies. If you don’t want that (anymore), you should delete cookies from your computer, tablet or smartphone. Deleting cookies is not very difficult, but keep in mind that after cleansing you will have to log in to websites again and your passwords may not be remembered. You may also have to reset pages.

Adaptation

Wuunder reserves the right to make changes to this Privacy and Cookie Statement. We therefore recommend that you check regularly to see if anything has been changed herein. Should you have any questions about this Privacy Statement, please contact us at [email protected]. This will be handled as quickly as possible by the responsible person at Wuunder. Should you, despite our careful working methods, have a complaint, which Wuunder has not dealt with properly, you have the option of submitting your complaint to the Personal Data Authority.

Last amended July 15, 2020 and filed with the Chamber of Commerce under number 65054253.

Copyright © 2018-2021 – All Rights Reserved – Wuunder Netherlands B.V.