Wuunder Dashboard
Understanding performance
Increase customer satisfaction through visibility into the performance of your shipments and individual carriers
Increase your customer satisfaction
The process from order to delivery has a lot of impact on your customer’s satisfaction. It can go wrong in several areas. This can cause a flood of complaints about things that are not in your control. We give you the tools to take back control. See which carriers are performing best and see where problems regularly arise. Switch between different transport services and see if you receive fewer returns, but also emails and phone calls with questions or complaints. An indispensable dashboard to get the insights you need to make strategic choices to improve the after-sales experience for your customer.
View performance of carriers
Compare carrier performance based on the number of delays. You can see by carrier how many orders have been delivered with delays and how many shipments are still in transit with delays. You can also see how many delays your shipments have on a weekly and monthly basis. In addition, you can see how many days your shipments take to be delivered on average.
Also, you can see exactly which shipments are delayed. Useful for your customer service department to make targeted contact with customers experiencing transport problems. We can also automate this communication.
Discover the causes of delays
What is important to know is what problems cause delays and who caused them. We know of three areas:
1. Carrier issues: For example, damage, loss, sorting errors, or driver time shortage during delivery.
2. Receiver issues: For example, recipients not at home, incorrect addresses or orders not picked up at a parcel shop.
3. Sender issues: For example, missing commercial invoices or not ready shipments at pickup.
These figures give you the insight to be able to manage and reduce the number of transport problems. For example, by using another transport service or carrier. Or if you see many address errors, you can build an address check into your webshop.
Understanding your own warehouse process
Get insight into when shipments are ready to be shipped by month, day and hour. View shipment statuses and find out what problems, if any, have occurred. If you see that a problem is a regular occurrence, you know you need to start fixing it.
Request your dashboard now
This dashboard provides insights that can be used by various departments within the organization, including the supply chain, operations, e-commerce, customer service, procurement and marketing departments.
Would you like to take advantage of the Wuunder Dashboard? Contact your account manager or fill out the form below.