warmly received for recipients

let yourself be completely pampered when you receive your shipment

Save calls, emails and frustrations to carriers and always be fully informed about the progress of your shipment without having to do anything yourself. As a recipient, you are invaluable to the sender, which is why you receive a unique and proactive delivery process as a thank you. Because the sender has transferred his logistics process to Wuunder, we can provide you as a recipient with the highest level of service. We keep a close eye on your order from collection to delivery and ensure that your shipment is delivered smoothly. When we see that something goes wrong somewhere during transport, we take immediate action to solve the problem and we keep you as the recipient informed in detail. This means you always know what is going on with your shipment and can confidently build on a successful delivery.

Unfortunately, this service depends on the sender's choice. Some shippers choose not to provide this service. In the e-mail we send you you can read which service the sender has chosen and whether or not you should take action on transport issues.

Because why make things difficult when Wuunder can?

We are your pit bull towards the carriers

We put our teeth into every problem that occurs with your shipment during transport. Whether your shipment has not been picked up, has been lost or has been delivered incorrectly, we will immediately start to solve the problem. We will continue to call and email the carrier or the shipping party until we receive an appropriate response and they will take action so that we can accurately inform you of what is going on with your shipment. So you don't have to do anything yourself!

What can we arrange for you?

Inform

Pick-ups

Delays

Delivery problems

Reminders

Returns

we will send you a confirmation once the order process has started

Receive packages

"When can I receive my package?" is often the first and sometimes only question that concerns you when you have placed an order. Once the shipper has booked your shipment and printed the shipping label, you will immediately receive an email that the order process has been completed. This message also contains a link to the track-and-trace, so you can accurately track the shipment to your front door.

We ensure that your shipment is actually collected

When the order is ready to reach your front door, we monitor whether the shipment is actually collected by the driver from the shipper. If for any reason this is not the case, we will ensure that the carrier still comes by to pick up your shipment here. As soon as the driver has received your shipment, we immediately change track and trace status to 'on the road'. This keeps you fully informed and you never have to call or email carriers again to inquire 'my order has been sent' get answered.

Always an extra eye on things

we will inform you of delays

While delays are inevitable, we try to ease the "pain" for you as much as possible. It is annoying enough that your order takes longer to arrive. Let alone that you also have to contact the carrier or the sender yourself to find out where your shipment is going. As soon as we detect a delay, we give the carrier one extra working day to resolve it ourselves. If this is not resolved, we will immediately contact the carrier to ask what is wrong with the shipment. You don't have to do that yourself.

We will solve delivery problems for you in 'no time'

If the carrier indicates that it has failed to deliver your shipment by appointment, we will immediately investigate. The most common reason is an incorrectly filled in address. In that case, we will contact you directly to find the correct address. We will then send the additional information to find your address or the changed address details to the carrier so that the driver will try again to deliver your shipment to your front door. This saves you a lot of phone calls and e-mails to the carrier for the question "where will my shipment go" get answered.

Proactively informing customers

Of course, it can also have other reasons why the delivery of your shipment has gone wrong, such as that your shipment returns immediately after the first delivery attempt, is immediately taken to a Parcelshop without a delivery attempt or if you have no idea where your shipment was delivered. due to lack of communication from the carrier. Then we will also contact the carrier directly to solve this problem. If a carrier indicates that you have refused the shipment, we will immediately check this with you. As soon as you indicate that this is not the case, we will immediately start to solve this as well.

we will send you a reminder to prevent your shipment from returning

Print from your familiar working environment

The last thing you want is for your shipment to be returned for lack of communication. We try to prevent this by carefully informing you about this. If the shipment has been delivered to a Parcelshop or collection point, you will receive a message after three working days that your shipment is waiting for you with smartness. Are you unable to collect your shipment within seven days? Then we ask the carrier to keep the shipment longer in the Parcelshop or collection point to prevent your shipment from returning. Unfortunately, this depends on the flexibility of the carrier.

we ensure that your return shipment runs smoothly

Your order not quite what you expected it to be? A pity! But of course that can happen. We try to make the return process as easy as possible for you. All you have to do is register your return with the sender. The sender then books your return, sends the shipping labels to you by email or by post and registers your return via a Parcelshop or arrange a collection at your own location. It is also possible that the sender has already put the label directly in the packaging. Once you have received the label, carefully stick it on the box.

Proactively track shipments

When the collection is arranged, we monitor whether the driver has actually collected your shipment. Then your shipment will follow closely and we will immediately contact the carrier as soon as we detect a delay. If something goes wrong during the return delivery, we request a credit if possible for any damage or theft that has occurred.

easily follow your own order

Print labels from your pocket

Track your shipment the way you want. Use the mobile app and track your shipments from your own smartphone. Wherever you are, you always have all tracking information in your own pocket. Download the app in one click from the App or Google PlayStore. Prefer to work via your PC? Then activate our handy browser solution.

Icon: Web app

easily follow your own order

Print labels from your pocket

Track your shipment the way you want. Use the mobile app and track your shipments from your own smartphone. Wherever you are, you always have all tracking information in your own pocket. Download the app in one click from the App or Google PlayStore. Prefer to work via your PC? Then activate our handy browser solution.

Icon: Web app

Combine with other Wuunder services?

Wuunder does not only coordinate your entire transport and communicates to senders, carriers and your warehouse or dropshipping locations. We can go much further! We arrange the fulfillment of your orders, but are also happy to answer all telephone transport questions. If you use your own transport contract, you can have Wuunder check the carrier's invoice. We request the wrongly invoiced shipments back from the carriers. Take a look at the page about the extra services.

Activate your account within minutes and start sending smarter immediately.