warmly received for recipients

be completely pampered upon receiving your shipment

Save time and frustration with our proactive delivery service. We closely monitor your shipment from pickup to delivery and take immediate action on any problems. As the recipient, you stay fully informed without having to do anything, so you can always be confident of a successful delivery.

Unfortunately, this service depends on the sender’s choice. Some shippers choose not to offer this service. The e-mail we send you will tell you which service the shipper has chosen and whether or not you need to take action yourself in case of transport issues.

We are your pit bull toward the carriers

What are we all arranging for you?

inform

collect

Delays

Delivery problems

Memories

Returning

we will send you a confirmation once the order process has started

The question “When will I receive my package?” is often the most important after an order is placed. As soon as the shipper books your shipment and prints the shipping label, you will immediately receive an e-mail. This contains a track-and-trace link, so you can track your package all the way to your front door.

We make sure your shipment is actually picked up

Once your order is ready, we monitor whether the driver picks up the shipment from the shipper. If this does not happen, we make sure the carrier still comes. As soon as the shipment is picked up, we immediately adjust the track-and-trace status to “in transit. This way you always stay informed and you never have to chase the status of your order yourself.

we inform you in case of delays

Delays are sometimes unavoidable, but we try to lessen the impact for you. It’s annoying enough that your order is delayed without you having to go after the carrier or shipper yourself. As soon as we notice a delay, the carrier is given one extra business day to resolve it. If that doesn’t happen, we contact the carrier immediately for an update. So you don’t have to do anything.

Delivery problems we solve in 'no time' for you

If the carrier reports that delivery has failed, we immediately investigate. Often this is due to an incorrect address. In that case, we contact you immediately to find out the correct address and send this information to the carrier. This allows the driver to make another attempt to deliver your shipment, without you having to call or email to find out the status of your shipment.

If delivery has failed for other reasons, such as a shipment being returned immediately, taken to a Parcelshop with no delivery attempt, or you don’t know where the package is due to poor communication, we will contact the carrier immediately to resolve it. If the carrier indicates that you refused the shipment, we will check with you immediately. If there is a misunderstanding, we will immediately work to resolve the problem.

we send you a reminder to prevent your shipment from returning

The last thing you want is for your shipment to go back due to poor communication. To prevent this, we keep you closely informed. If your shipment was delivered to a parcel shop or pickup point, you’ll receive a reminder after three business days. Can’t pick it up within seven days? Then we will ask the carrier to keep the shipment longer, although this depends on their flexibility.

we make sure that organizing your return goes smoothly

Your order not quite what you expected after all? Ai, what a pity! But of course that can happen. We try to make the return process as easy as possible for you. All you have to do is register your return with the sender. The carrier will then book your return, send you the shipping labels by email or post and register your return. through a Parcelshop or arrange for pickup at your own location. It is also possible that the shipper has already put the label directly into the package. Once you receive the label, carefully tape it to the box.

Is your order not what you expected? Too bad, but that can happen! We make the return process as easy as possible. Report your return to the shipper, who will send you the shipping label by email, post or it’s already in the package. Deliver your package to a parcel shop or have it picked up. Stick the label on the box, and your return is done!