Benefit extra
Immerse yourself in great convenience and take extra advantage of endless benefits
Shipping orders is a time-consuming process. Not only preparing the shipment, but also monitoring and managing your transport to its final destination is an intensive job. Within our standard services in which we help you connect systems, the bookand carriers, simplifying your warehouse process and proactively tracking all your shipments, we can go even further for you. By using our additional services, we can take over all fulfillment activities for you and answer your customers’ transportation questions. We can also audit your shipping invoices and refund any discrepancies.
What all can we take off your hands?
Fulfilment
Customer service
Proactive follow-up
Getting money back
Billing
we coordinate all your fulfillment activities
When you, as a shipper, have housed your inventory in a warehouse, the physical work often begins as soon as an order arrives. With this additional service, we take full coordination and communication towards your warehouse and fulfillment activities off your hands. We become the point of contact towards your warehouse and help reduce manual handling by outsourcing picking, packing and printing shipping labels to one of our partners. Whether it’s a permanent takeover, only during your peak period or for just a portion of stock: anything is possible.
we answer all transport questions from your customers
Once your shipment is given to the driver, however, it does not immediately mean that the shipment has been fully completed. Often, your customer service department is then inundated with customers who have all sorts of questions about their shipments. Indeed, 70% of all customer questions are about ‘where is my shipment’ and ‘how can I return the shipment’. So here’s a big time saver waiting for you. Activate our customer service, simply forward your phone and we will take over all transport-related questions from your customers. If desired, we will answer with your company name and handle the entire query, so you really don’t have to do anything yourself anymore.
we proactively track all your shipments to their final destination
Accurately tracking every shipment is an intensive and time-consuming process. Take advantage of saving time, money and unnecessary frustrations and let us track all your shipments to their final destination. Within this service, we closely monitor every shipment from pickup to delivery and take immediate action towards the carrier, your company or the recipient if there are any problems without you having to order it. Whether it’s problems such as an unclaimed shipment, a delay, a lost shipment or an address entered incorrectly by the recipient, we will take all this work off your hands.
This service is available free of charge when you use Wuunder’s low-cost transportation contracts. Of course, it is also possible to activate this service on your own transport contract.
we'll do everything we can to get your money back
Unfortunately, it sometimes happens that your shipment gets damaged, lost or stolen by the carrier during transit. Recovering, filing and handling claims is quite a job with often a lot of added frustration. With this service, we take this entire process out of your hands. From making the claim processable, collecting data from the recipient, filling out all the forms to preparing an official invoice.
This service is also free when you use Wuunder’s transportation contracts. Of course, it is also possible to activate this service on your own transport contract.
we check every invoice for inaccuracies
When you use multiple carriers, this naturally means more invoices. Within this service, we help you increase control and insight into your invoices and make sure you never pay too much for your shipments. When you work with our transport contracts, we naturally check each shipment per invoice for inaccuracies such as a shipment already charged or an incorrectly issued rate. Should a shipment be billed incorrectly for any reason, we immediately request a refund from the carrier.
When you work with your own contracts with carriers, we can of course perform this service for you as well.