Carefree shipping
Wuunder coordinates and communicates
Meet Wuunder’s unique personal service: we proactively track your shipments. Within this service, we closely monitor every shipment from collection to delivery. If something goes wrong somewhere in the shipping process, such as delays, an address entered incorrectly by the recipient or when a shipment is not picked up, we contact the carrier directly to resolve this. The fact that this control tower service is normally only given by carriers to very large companies such as Apple or Coca Cola proves how special it is.
This service is included free of charge when you use Wuunder’s low-cost transportation contracts. Of course, it is also possible to activate this service on your own transport contract.
SAVE TIME AND ENSURE HAPPY CUSTOMERS
Shipping orders is a time-consuming process. Not only preparing the shipment, but also monitoring the transport is an intensive job. Of course, the last thing you want is for customers to call you angrily because they still haven’t received a shipment. And let’s face it: surely even you can spend your time better than calling carriers because you have a question about the status of a shipment.
We are here for everyone. Anytime. Everywhere.
Sender
Receiver
Warehouse
Carrier
Want to know if our control tower service is right for you? Get advice from one of our experts!
We help the sender
Say goodbye to calling and emailing carriers to figure out problems in transit. Once the shipping label is printed, we take over completely from you. We track all your shipments closely and take proactive action throughout the shipment. This not only saves you time and money, but also a lot of unnecessary frustration.
- Delay: we intercept delayed shipments and ask the carrier to take action.
- Problem: When we see that something has gone wrong during delivery, we immediately contact the carrier and/or the recipient to resolve the problem.
- Getting money back: when damage, loss or theft occurs during transit, we submit a credit to the carrier.
- Returns: we make it very easy for you to determine how a shipment will be returned, via a parcel shop or by pickup at your customer's location.
We help the recipient
We prevent recipients from calling and emailing you with questions about their shipments. On behalf of your company, we keep your customers fully informed about possible problems with their orders and help them receive or return each shipment. This not only saves you time, but also increases the likelihood that customers will continue to order from you.
- Inform: once the shipping label is printed, we will send the recipient an e-mail notification that the order process has started and the corresponding link to the track & trace.
- Retrieved: when we see that the shipment has been picked up, we immediately change the track & trace status to "in transit.
- Delay: when we see that a shipment is delayed, we proactively communicate this immediately to the recipient.
- Problem: When we see that something has gone wrong during delivery, we immediately contact the carrier and the recipient to solve the problem. For example, if a wrong address was used or the carrier cannot find the address.
- Reminder: when we see that the recipient has not picked up the shipment after 3 days at a parcel shop, we send a reminder to still pick up the shipment.
- Returns: we help recipients return an order through a parcel shop or arrange for pickup.
We help the warehouse or your dropshipping location
When you as a shipper use a warehouse or dropshipping location, we communicate directly to that location about the (dropshipment) shipments that need to be picked up. This ensures that the lines are much shorter and your employees in your warehouse or dropshipping location can work more efficiently.
- Delay: we intercept delayed shipments and ask the carrier to take action.
- Problem: When we see that something has gone wrong during delivery, we immediately contact the carrier and/or the recipient to resolve the problem.
- Getting money back: when damage, loss or theft occurs during transit, we submit a credit to the carrier.
- Reminder: we try to prevent returns by sending a reminder to the recipient if the shipment has not been picked up at a parcel shop after 3 days.
- Returns: we make it very easy for you to determine how a shipment will be returned, via a parcel shop or by pickup at your customer's location.
We help carriers
We also take a lot of work off the hands of our affiliated carriers. We not only take over the communication towards both the shipper and the receiver, but also escalate problems only when really necessary. As a result, we help carriers save time by taking over countless phone calls asking “where is the shipment”.
- Delay: when we identify a delay, we contact the carrier and ask them to take action.
- Problem: When we see that something has gone wrong during delivery, we immediately contact the carrier to solve the problem.
- Credit: When damage, loss or theft occurs during transit, we submit a credit to the carrier on behalf of the shipper.
- Reminder: we try to prevent returns for carriers by sending a reminder to the recipient if the shipment has not been picked up at a parcel shop after 3 days.
- Returns: when the carrier has picked up a return shipment at a parcel shop or the recipient's location, we closely monitor the pickup and contact the carrier as soon as problems arise.