Benefit from our numerous and convenient extra services
Sending orders is a time consuming process. Not only the preparation of the shipment, but also monitoring and managing the transport to the final destination is a complex task. Besides our standard services by which we help you connect systems, the bookingof carriers, simplifying your warehouse process and proactively tracking all your shipments, we can go even further for you. By using our extra services, we can take on all fulfillment activities for you and answer transport questions from your customers. We can also check your transport invoices and request a refund in case of deviations.
What can we do for you?
we coordinate all your fulfillment activities
When you, as a shipper, store your stock in a warehouse, physical work often starts as soon as an order arrives. With this extra service we take on the complete coordination and communication within your warehouse and fulfillment activities. We become a helpful contact for your warehouse and support you in reducing the number of manual operations by outsourcing the picking, packing and printing of shipping labels to one of our partners. We can support you permanently, only during peak periods or manage just a part of your stock: everything is possible.
we answer all your customers' questions on transport
However, once your shipment has been handed over to the driver, this does not immediately mean that the shipment has been fully processed. Your customer service department is often busy with customers who have all kinds of questions about their shipments. In fact, 70% of all customer questions that need to be answered are "where's my shipment?" en and "how can I return the shipment?". So, you could save a lot of time and work by outsourcing this task to us. Activate our customer service, simply transfer your phone and we answer all transport-related questions from your customers. Upon request, we record with your company's name and deal with the question completely, so you really do not have to do anything anymore.
we proactively track all your shipments to the final destination
Accurately tracking every shipment is a complex and time-consuming process. Save precious time, money and avoid unnecessary frustration and let us track all your shipments to the final destination. Within this service, we keep a close eye on every shipment from collection to delivery and take immediate action if problems appear by contacting the carrier, your company or the recipient, without you having to give instructions. Whether there are issues like uncollected shipment, a delay, a lost shipment or an address incorrectly entered by the recipient, we handle all these for you.
we do everything we can to get your money back
Unfortunately, it sometimes happens that your shipment is damaged, lost or stolen during transport by the carrier. Recovering, filing and settling claims is quite a task, often with additional frustration. With this service we relieve you from this entire process. This involves asserting the claim, collecting data from the recipient, filling out all forms, and drawing up an official invoice.
we check every invoice for errors
Obviously, when you use different carriers, it results in receiving more invoices. Within this service we help you to increase the control and insight into your invoices and we ensure that you never pay too much for your shipments. When you work with our transport contracts, we naturally check every shipment for inaccuracies, such as a previously charged shipment or an incorrect price. If a shipment is incorrectly invoiced for any reason, we will immediately request a refund from the carrier.