Send without worries

Carefree shipping

Wuunder coordinates and communicates

Meet Wuunder's unique personal service: proactive shipment tracking. Within this service we keep a close eye on every shipment from collection to delivery. When something goes wrong somewhere in the shipping process, such as delays, an address incorrectly filled in by the recipient or when a shipment has not been picked up, we will immediately contact the carrier to resolve this. This Control Tower service is normally only provided by carriers for very large companies such as Apple or Coca Cola. That proves how special it is.

This service is available free of charge when you use Wuunder's convenient transport contracts. Of course it is also possible to activate this service on your own transport contract.

Why make things difficult when Wuunder can make it easier?

SAVE TIME AND MAKE YOUR CUSTOMERS HAPPY

Sending orders is a time consuming process. Not only preparing the shipment, but also monitoring the transport is a complex task. The last thing you definitely do not want is customers making angry calls because they still haven't received a shipment. And to be honest, you do not want to waste too much time on always calling every carrier and asking about the status of your shipment.

We are there for everyone. always. Everywhere.

We help the shipper

Get rid of calling and emailing carriers and your warehouse to find out about transport problems. Once the shipping label has been printed, we will manage everything else for you. We follow all your shipments closely and take proactive action during the entire transport. This will save you not only time and money, but also a lot of unnecessary frustration.

Wuunder_shipper

Below you will find a brief overview of services that we provide for the shipper.

  • Pick up: We check whether collections have been carried out correctly and approach carriers if this is not the case
  • Delay: We detect delayed deliveries and ask the carrier to take action
  • Problem: When we discover issues during delivery, we immediately contact the carrier and / or the recipient to solve the problem
  • Get money back: If damage, loss or theft occurs during transport, we submit a credit to the carrier
  • Reminder: We try to avoid returns by sending a reminder to the recipient if the shipment has not been picked up in a Parcelshop after 3 days
  • Returns: We ensure that you can easily specify how a shipment will be returned, via a Parcelshop or by collection at the location of your customer

We help the recipient

We prevent the recipient from calling and emailing your company with questions about their shipments. On behalf of your company, we keep your customers fully informed about possible problems with their orders and help them to receive or return every shipment. In addition to saving you a lot of time, this service increases customers' satisfaction and the chance of customers repeating purchases from your company.
Wuunder_Receiver2

Below you will find a brief overview of services that we provide for the recipient.

  • Inform: As soon as the shipping label has been printed, we will send the recipient an e-mail that the order process has started and the corresponding link to the track-and-trace.
  • Pick up: When we see that the shipment has been collected, we immediately change the track-and-trace status to 'on the way'.
  • Delay: When we see that a shipment has been delayed, we communicate this directly to the recipient without you having to contact the carrier or the sender.
  • Problem: When we discover issues during delivery, we immediately contact the carrier and the recipient to solve the problem. For example, if an incorrect address has been used or if the carrier cannot find the address
  • Reminder: When we notice that the recipient has not picked up the shipment in a Parcelshop after 3 days, we send a reminder to the recipient
  • Returns: We help the recipient to return an order via a Parcelshop or to arrange a collection

We help the warehouse or your dropshipping location

When you as a shipper use a warehouse or a drop-shipping location, we communicate directly with the location about the (drop) shipments that have to be picked up. This ensures that the lines are a lot shorter and that your employees in your warehouse or drop shipping location can work more efficiently.

Wuunder_Magazijn

Below you will find a brief overview of services that we provide for your warehouse or drop shipping location.

  • Pick up: We check whether collections have been carried out correctly and approach carriers if this is not the case
  • Delay: We detect delayed deliveries and ask the carrier to take action
  • Problem: When we discover issues during delivery, we immediately contact the carrier and / or the recipient to solve the problem
  • Get money back: If damage, loss or theft occurs during transport, we submit a credit to the carrier
  • Reminder: We try to avoid returns by sending a reminder to the recipient if the shipment has not been picked up in a Parcelshop after 3 days
  • Returns: We ensure that you can easily specify how a shipment will be returned, via a Parcelshop or by collection at the location of your customer

We help the carriers

We also do a lot of work for carriers who work with us. We communicate with both, the sender and the recipient, to avoid problems during communication. By doing this, we help carriers save time by avoiding countless phone calls asking "Where to deliver?" to take over.
Wuunder_transporter

Below you will find a brief overview of services that we provide for the carriers.

  • Pick up: If no collection has been carried out, we inform the carrier to carry out the collection as soon as possible.
  • Delay: When we detect a delay, we contact the carrier and ask to take action
  • Problem: When we discover issues during delivery, we immediately contact the carrier to solve the problem
  • Credit: If damage, loss or theft occurs during transport, we submit a credit to the carrier on behalf of the shipper
  • Reminder: We try to prevent returns for carriers by sending a reminder to the recipient if the shipment has not been picked up in a Parcelshop after 3 days
  • Returns: When the carrier has collected a return from a Parcelshop or at the location of the recipient, we closely monitor or collect it and contact the carrier as soon as problems arise.
Track shipments

Track your shipments easily & conveniently

Increase control over the transport process and track your shipments the way you want. You monitor all shipments via different carriers from MyWuunder, your own trusted webshop work environment, the API or via your mobile. The possibilities are endless.

Activate your account within minutes and start shipping smarter immediately.